$20 Subscription Renewal Not Processed

v0
1

Hi V0 Team,

I received a notification that my subscription would renew on October 22, but as of October 23, it still hasn’t been processed. The $20 renewal payment hasn’t gone through yet, and my account hasn’t updated.

Could you please check this issue and confirm the renewal status?
I just want to make sure my subscription stays active without any interruptions.

Thank you for your help!

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Could you please check if this is a system error and make sure my $20 renewal is processed correctly?

5

This may just be a timezone issue, I believe your next month’s credits will arrive in a few minutes over 6 hours from the time I’m sending this post

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Hi, my plan usually resets on time, but this month it hasn’t.
It was supposed to renew on Oct 22, and now it’s Oct 24, still not renewed.
Seems like a system error?

7

It looks like your plan has ended but it got stuck in an intermediate state where it’s still marked as active and that’s why the UI is weird. The team is looking into it. In the meantime, if you cancel plan and subscribe again it should fix it

9

I cancel plan and subscribe again but it’s not working

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This issue has already taken more than 5 days, and it’s seriously affecting my work.
I’ve followed all the suggested steps, but the problem still isn’t resolved.
Please help prioritize this — I really need my account to be back to normal soon.