#billing

Amy Egan Hey there. I know this post is pretty old, but wanted to share some info in case it helps (hopefully you've already solved it). 3 million in seconds definitely doesn't seem like normal usage so that could be a DDoS attack. Whenever you see something like that happening, you can enable Attack Mode. It will challenge all visitors with a verification screen while allowing legitimate users through. It's free and requests blocked by it don't count toward your usage. You can also investigate traffic in your dashboard to see what's hitting your site. Look for patterns in user agents, IP addresses, or specific routes being targeted. For protection going forward, you can set up with spend limits and consider adding custom firewall rules to block specific bad actors. For spikes in legitimate traffic, there's also a new Flat Rate CDN option that gives you a fixed monthly price. It covers traffic spikes for CDN Requests, Fast Data Transfer, Blob Data Transfer, and Observability events generated by CDN requests to prevent surprise bills. https://vercel.com/blog/introducing-flat-rate-cdn

13361663234 After exchanging multiple messages with the AI ​​chatbot at https://vercel.com/help, I was advised to ask the community.

Amy Egan Hey @inetik. You can cancel your Pro plan from team settings in your Vercel dashboard if you want to downgrade to Hobby. **Please cancel your plan if you wish to prevent future charges.** https://vercel.com/docs/plans/pro-plan#downgrading-to-hobby For refunds, please use the chat at vercel.com/help to request a refund and complete the form when it's presented to open a case. I tested the form to be sure it's working and didn't run into any errors just now. But you may want to try a different browser if you run into an issue with the form. Cases cannot be created. by email. Depending on the address used, you'll most likely get an automatic message directing you to the Help page if you try to create a ticket that way.

Daniel Suarez That's what I did. When I submit a request through vercel.com/help, I can't move forward. An error message appears, and I've been stuck in a loop with no way out for the past two billing cycles. I filed my first refund request, and not only was it rejected, but they also charged me for two months in a row.

system While a member of our team prepares to jump in, you might find your answer even faster in our community resources. - Official Documentation: https://v0.app/docs - The v0 expert walkthrough: https://community.vercel.com/t/become-a-v0-expert/5981 - Watch v0 in Action: https://community.vercel.com/live#v0

Amy Egan It looks like the support team was able to get you a refund a few days ago. But please let me know if you still need help with this

Amy Egan I found the most recent invoice. It looks like your team is being charged the base $20 for Pro (which includes the original owner seat), an additional $20 for the second person on your team. That's the expected cost for a team with two people https://vercel.com/docs/plans/pro-plan#team-seats

Amy Egan Just as it says, your team has some open invoices that need to be paid

Scarlet McLearn Only credit and debit cards are accepted. Please try another payment method. Learn more

Amy Egan That "Learn more" link should take you to this page: https://vercel.com/docs/plans/pro-plan/billing#what-payment-methods-are-available tl;dr Some virtual cards are not acceptable as valid payment methods

Cjsgkanwjr15 escalated to case #01WSl5Xa5wesboTj via the support form, with full traffic analysis attached. IXXSPMPV-0003 reaches the 60-day refund window on Aug 3 — requesting a staff member route this to billing before then. Traffic analysis attached to the case: /breweries received 82.8k requests and /products 48.4k, while the homepage received only 90. /robots.txt was fetched 20 times. Source IPs cluster in a single datacenter /24.

Amy Egan It looks like you already received partial refunds for the invoices listed. The team will need to review your specific case to determine if any additional refund is appropriate based on the specific details of your case. If you have not already, you should implement additional protections to prevent further high usage costs. Rate limits, bot management, WAF custom rules, or simply pausing your project are relatively straightforward options to limit or prevent further usage costs. I would also recommend spend management to limit excessive usage leading to higher bills. Thanks for your patience while the team works to resolve all refund inquiries as quickly as possible

Cjsgkanwjr15 Thank you, Amy. I appreciate the clarification. Yes, I understand that the partial refunds have already been applied, but those credits were only for the Pro plan proration and do not cover the bot-driven usage charges. Since you mentioned that the team needs to review my specific case to determine whether an additional refund is appropriate, could you please make sure that **Case #01C19RYpO6OicLKx, which I originally opened on July 14, is routed to the billing team for review?** I would also appreciate it if the team could consider **July 14, the date I first submitted the refund inquiry**, when evaluating the applicable refund window. I raised the issue promptly after the abnormal usage occurred, and the delay in receiving a response was outside my control. I have already taken the recommended preventative measures by downgrading to the Hobby plan and implementing bot blocking. The main request remains an additional refund for the **bot-driven usage charges on invoices IXXSPMPV-0003, IXXSPMPV-0004, and IXXSPMPV-0005**, excluding the Pro subscription fees and the partial credits already issued. I can provide the Top User Agents screenshots and the detailed traffic analysis again if the billing team needs them. Thank you for helping route this to the appropriate team.

Miroslaw Koziarski Hello, I’m following up on this case, which has been awaiting a response since September 3. I would appreciate it if a Vercel Support representative could review the issue. I am currently unable to proceed with setting up my production environment because the Pro Trial confirmed as unused by the Vercel Agent cannot be activated. Thank you.

briascoi Additional evidence: I completed the supported upgrade flow from Settings → Drains. The checkout reached the final confirmation, but the server rejected the upgrade with: “Only pro trial subscriptions can be modified.” At the same time, the team API reports plan=pro and status=trialing, while Billing already shows a paid USD 20 Pro invoice dated August 7. This confirms an inconsistent subscription/entitlement state on Vercel’s side. Please reconcile the billing subscription and the team entitlement. I will not retry the payment because USD 20 has already been charged.

Amy Egan It looks like your team is on the Pro plan now. AI Gateway credits are billed separately, so you should be able to purchase credits to upgrade from the free tier from the `AI Gateway` tab in your team dashboard. You can also configure an auto-reload amount and spend limits. Please let me know if you still have any trouble with this. I'd be happy to help you get it working for your project

system While a member of our team prepares to jump in, you might find your answer even faster in our community resources. - Official Documentation: https://v0.app/docs - The v0 expert walkthrough: https://community.vercel.com/t/become-a-v0-expert/5981 - Watch v0 in Action: https://community.vercel.com/live#v0

Clintspacewood 8496 I've filed 2 sev-2s and a community request and still no response. horrible customer experience. also this text window isn't rendering correcrtly for this message i'm writing and the UI needs to be fixed.

Amy Egan Can you let me know your case numbers? I'd like to look into this

Henan7928 9601 @moderator Please help delete this post

Amy Egan Hey @hectorbernstorff. If you let me know the case number, I can look into it for you

Ronnie Sasmay a mi me pasa algo similar y aun no me respomden dice 3 semanas ya va casi un mes se cambia automaticamente a un modelo pro y sin consentimiento ni aviso sin darme cuanta ya he consumido todos los creditos, una estafa,m ellos dicen que funciona asi.

Coneines 6612 I've received the credit, but it is impossible to cancel the subscription.. Seems like I'll have to go to the bank and block payments that way...

Nygel Its pretty insane how much money I already lost on this.

Mindset of Champions If we go by token cost alone, it's a 5x cost increase **at best** any time it occurs (although probably much more in practice). I hope it's addressed.

Nygel They got me again, on a minor change on the app. Didn't need a v0 Max for that. Just burned through all my credits. I'm so done with this.

Pilhoferniklas 7891 A big thank you to the support team for your help! You were incredibly helpful, and my problem was resolved very quickly. I really appreciate your support and fast response!