2FA Account Recovery Pending — No Response for 6 Days (Case #01408441) - Help

Hi Vercel Team,

I’m currently locked out of my Vercel account because I no longer have access to the authenticator required for 2FA.

I already submitted an account recovery request and received the automated confirmation on August 7, 2026.

Support Case: #01408441

However, I still haven’t received a response from the Account Recovery team.

I can verify ownership of the account through my connected GitHub account and the Gmail address associated with my Vercel account. I can also provide information about my projects and deployment history if needed.

Could a Vercel Community Manager please check whether my case is in the correct queue and, if possible, escalate it to the Account Recovery / Security team?

For security reasons, I will provide any additional account verification details privately rather than posting them publicly.

Thank you for your help.

Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

Go to vercel.com/login
Choose to sign in using the email + one-time password (OTP) option.
Select Use another sign-in method
Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
Follow the remaining prompts to complete the recovery process

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There's no need to open an additional case if you already have one open.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

Hey . Your case is in the correct queue. It looks like you've already provided account details to help the team verify ownership, but they should reach out soon if they need any additional info.

If you have a connected GitHub account, you may be able to use the new 2FA recovery workflow.