How can I be contacted by Vercel staff (on a paid plan). We have an urgent account access and billing issue.
Thank you
If you need help regaining access to your account, please use the account recovery form at vercel.com/accountrecovery. That will open a ticket with the team with specialized tools to help with account verification and recovery.
You can use the agent at vercel.com/help to open a case for a billing specific issue. That’ll get you in contact with the people who can help with problems related to invoices and payments.
If you already have an open case, I’d be happy to check on the status and make sure it’s assigned to the right team. Just let me know the case number
Hey @mschunke. Was your account access issue solved?
If you still need help, please let me know the case number so I can look into it 
Hey Amy,
No unfortunately not yet. We reached out via email and through the form, but no progress.
I did not get a case number in either case.
Just sent you a DM to get your email address if you don’t mind sharing it with me. I can use that to find the case
I have the same problem and it’s been almost three weeks… I’m not getting a response through any channel.
I submitted the form about three times and sent emails, but I haven’t received a reply.
I need my account back as soon as possible…
Can you help me, please???
@marcosrocarodriguezb I just replied to your other post. Let’s keep our conversation there
Following up to check if you were able to find a way back into your account. It looks like the support team sent an update last week
Hey @amyegan , I got no email
Can you check your spam folder? It looks like there was a message sent from a support person on August 7 and an automated followup message on August 12