Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

1. Go to vercel.com/login
2. Choose to sign in using the email + one-time password (OTP) option.
3. Select Use another sign-in method
4. Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
5. Follow the remaining prompts to complete the recovery process

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There's no need to open an additional case if you already have one open.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

Update (August 3, 2026):

The restriction is still active and the dashboard continues to say that the team has been flagged for abuse.

Since the original post, I have:

• retried the official blocked-account recovery form in both signed-in and signed-out sessions;
• tried the alternative “Access a business account, team, or project” recovery path;
• attempted to create a case through the signed-in Support Center; and
• emailed the legacy registration address.

Both recovery paths still return “We had an issue processing your appeal. Try again later.” The signed-in support request was also denied, and registration@vercel.com immediately replied that the inbox is no longer monitored and pointed back to the same failing recovery form.

The affected AI Gateway credential is still shown as Active with 0 requests and $0 spend, so there is still no visible abusive usage to identify or remediate. I have also sent the details privately to the Vercel staff contact provided in the related form-defect thread.

Could a human Vercel staff member please help create or escalate a case to Account Recovery / Trust & Safety? I can provide the verified account email, ownership evidence, credential ID, and any payment verification privately. I am intentionally not posting those details publicly.

Thank you.