Account recovery — locked out after losing 2FA (thread NXGB6WMFL7CYLeYqxumccEE) - Help

Hi Vercel Support Team,

I'm following up on my own account recovery request (thread: NXGB6WMFL7CYLeYqxumccEE). I'm fully locked out of my Vercel account after losing access to my 2FA method, and I do not have my backup recovery codes.

I have already completed the official recovery steps: I submitted the account recovery form at vercel.com/accountrecovery and replied to the automated verification email on July 13 with my ownership details. I have not received a human response yet.

Vercel Staff

I'm so sorry to hear you're locked out

Cases opened through the account recovery page are automatically assigned to a team of account recovery specialists. They follow a careful ownership verification process whenever someone requests access outside of the usual login flow. That process is a bit slow right now, so the team is building system improvements to make it faster.

Thanks for being so patient while the team works to resolve all cases as quickly as possible while keeping everyone's accounts safe and secure

Vercel Staff

Have you seen the new 2FA recovery option? If your account is eligible, that could get you back into it right away:

https://community.vercel.com/t/new-2fa-recovery-option/46627

Vercel Community

New 2FA recovery option

We understand that being locked out of your account is frustrating, so today we shipped a better recovery option. If your account is eligible, you can use...