I’m looking for some advice or help with my current situation. I accidentally upgraded my account to the Pro plan. I immediately voided/cancelled the invoice, so there are no outstanding payments on my account.
However, my account is now suspended, which means I can’t access the dashboard to downgrade back to Hobby myself.
I’ve opened a support case about this over 5 days ago but haven’t received a response yet. I understand the support team is busy, but I’m stuck in limbo — I can’t use my account and I can’t fix it myself because of the suspension.
Has anyone else experienced this? Any suggestions on how to get this resolved faster, or is there something I might be missing?
Yes me too and the support has not responds me in over 2 weeks now! But when it comes to upgrade it’s response in just minutes! I have been dubble payed and I have paid for v0 to resolve the issue, but it’s just looping, when I tried to go to support i was using the agent there because no response from the support it stands it cost 0.25$/ message but it’s not at all! It uses much much more and my app is still not working and no response from support either even if I have sent 7 message! It’s really bad and it’s not how it should be if you pay for something! I have lost $1000 something probably more on not resolving the issue! And that taxameter on pro plan is still going and I can’t downgrade at all or manage to cancel anything! I’m really frustrated about no response I understand 1-2 business days but over 2 weeks?! What the hell!
@admobihq-2300 I can’t see all the details, but it looks like you have an unpaid invoice from before you downgraded and it seems to have put your team in a weird state. The support team has access to the tools to fix it, but I don’t. You should hear back from the support team soon.
@racinvestmentsswe-22 Looking at your case, it seems you’re facing a slightly different issue. You seem to have requested a refund for a fairly large sum which can take longer to get approved. I don’t have all the details, but the logs look like you have an overdue invoice that caused the pause. I’m guessing that’s the one you requested to refund.
I believe your team will be unpaused once the invoice is paid or cancelled. However, I understand that you don’t want to pay it. I can check with the support team about your wait time, but wanted to give you a quick path to get you back online in case that’s what’s most important to you
@admobihq-2300 I don’t have all the details about it, but the support team will be able to see the account info related to the suspension and help you with a solution
