AI Gateway remains 403 access_denied after purchasing new credits

Help
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1

Hi Vercel team,

My AI Gateway worked normally until the previous credit balance was depleted.

I then purchased $10 in new AI Gateway Credits. The new positive balance and valid payment methods are visible under the same Hobby team, but access has not been restored.

Current behavior:

  • All authenticated AI Gateway requests return:
    {“error”:{“message”:“Forbidden.”,“type”:“access_denied”}}
  • A newly generated team-scoped API key returns the same 403.
  • AI Gateway Playground incorrectly asks me to add a payment method, although valid cards are already saved under the team.
  • The issue persists across models and providers.

This appears to be a team-level authorization or entitlement state that was not restored after the balance was replenished.

Team ID: team_kNc7bSQV7GhV3t4nFVZkxYZz

Could someone from the AI Gateway team inspect and restore access for this team?

2

The community can’t help with credit issues, so it’s best to open a support case at vercel.com/help for this. Just use the chat there to describe what’s wrong. The bot will handle everything it can automatically or help you open a case if extra support is needed.

3

Thanks for the clarification.

I followed your instruction and went back to Help . The Vercel Help bot has now explicitly confirmed the following:

  • Because my team is on the Hobby plan, direct support case creation is not available for AI Gateway billing entitlement and access issues.
  • The recommended path is to return to the existing Community thread.
  • Vercel Staff in the Community can escalate account-level credit and entitlement issues internally to the billing and engineering teams.

Therefore, the Help system is explicitly directing me back to this thread for internal escalation.

I am not asking Community members to troubleshoot the API configuration. The team has paid credits and valid payment methods, but its AI Gateway access remains disabled with HTTP 403 access_denied.

Could you please escalate the Team ID already provided in this thread to the appropriate billing or AI Gateway engineering team?

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4

I’ve asked the AI Gateway team for help identifying the cause of this issue, and I’m also looking into why the help bot wasn’t able to help as it should.

Thanks for letting me know. I’ll update you here when I have more info.

5

The team let me know that it should work for you now. But please let me know if you still have any trouble using AI Gateway

6

Thank you! I tested the AI Gateway again through an OpenAI-compatible client, and it is now working correctly.

I have marked your reply as the solution.