Hi Vercel team,

I’m hoping someone can please help route my existing Billing case to the appropriate specialist.

Case ID: #01SGr5g8fURJTxNO Opened: August 28, 2026 Status: Open / Awaiting response

I purchased a $30 v0 subscription on August 22 and cancelled shortly afterward because v0 was not suitable for my workflow.

I attempted the automatic refund process first, but it said the refund could not be processed automatically, so I opened the Billing case for manual review.

I haven’t received a response from a Billing specialist yet. I understand the team may have a backlog, but I would really appreciate it if someone could confirm that my case is in the correct queue and help route it for review.

Thank you very much for your help.