Billing escalation: v0 refund case unanswered since Aug 12

(edited)

Hi Vercel team,

I opened a Billing support case on August 12 regarding an unintended $20 v0 subscription renewal and requested a refund.

I canceled the subscription immediately after noticing the renewal and have not used the renewed benefits or credits.

The automated refund form also fails with an error, so I cannot complete the self-service refund process.

I have already followed up on my support case but have not received a response from an agent.

Could someone please help escalate this to the Billing team?

Thank you.

Vercel Staff

Hi . I found your cases and confirmed they are in the correct queue waiting for the next available billing support specialist. Thanks for your patience while the team works through the cases that were opened before yours. You should hear from them soon