I’m running into several billing issues and inconsistencies that I need help with:
I was charged twice for the $30 Team plan.
I already had Premium (Pro) on my main project, so I don’t understand why I now have one project with Pro and another with Teams. I never meant to create a second project — I only wanted to upgrade the existing one.
I keep hitting a daily message limit, even after using the chat for less than an hour in the morning. Every time this happens, it tells me the limit will reset at 8PM, which makes no sense. I’m not on a free plan, and I should have way more usage available — this issue started after the upgrade.
Vercel/Supabase also attempted to charge me $599, but my bank blocked it. I have no idea why, since I’m not even using Supabase.
I was also charged $25 again for Supabase, despite being on the free plan and not using it at all.
None of this adds up. Please review my account and help me sort this out.
Did you know there’s another category dedicated to v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.
Our docs are a great place to start.
We also have a walkthrough to help guide your workflow.
And these recordings can give you a look at v0 features and strategies in action shown by our Community:
Because we’ll need to discuss private account information, it’s best to open a support case at vercel.com/help for this. Customers on all plan types are welcome to open a new case for any billing issue.
Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.
Please let me know if you have any other questions
