Writing here because I’m desperate, no support reply during the whole week. You guys charged me even though I cancelled my subscription. This was during the AWS outage, so maybe it got lost. I demand an instant refund!
Hi there, sorry that you are facing this issue. You can open a Billing support case from https://vercel.com/help to get your refund.
If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.
Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.
Hi, @99power! I hope you got an answer from support now. Let us know if you have any more questions!
no response from the team or support. I used the bot to get a refund though.