Hi, your stripe billing or whatever has declined me for some reason it’s not my banks problem I’ve tried multiple cards. There is nothing wrong with my payment method now I can’t make any changes pay my invoice or add money. Please someone fix this.. no idea why it’s so hard to buy credits on this app. I emailed and your auto response says 2 weeks?! Extremely hard to run a business on a site with customer service that slow please help
Hello,
I completely understand how frustrating this issue is, especially when it involves payments and work invoices that are hindering your projects, and the slow response time from email support.
Since the problem involves Stripe payment rejections and cards not being accepted despite being valid, here are some steps and points that might explain or help resolve the issue:
Check your card issuer: Often, your local bank automatically rejects international or online transactions to protect your account. It's a good idea to contact your bank's customer service to confirm that there are no restrictions on online or foreign currency transactions for platforms like Vercel/Stripe.
Try a different card or payment method: If possible, try using a different credit card (from a different bank or a virtual card) or use your PayPal account if it's available as a payment option.
Deal with automated support responses: Regarding slow or automated email responses, Billing & Payments tickets usually start with automated responses (bots) to verify the details of the problem. For a quick human response, try replying directly to the automated message with precise details (such as the last four digits of your card, the time of the payment attempt, and the exact error message). The ticket is often escalated to a dedicated finance officer within hours.
I hope your billing issue is resolved soon so your business can return to normal operations!
How can I reply to a no reply email? It’s not my bank I’ve tried four cards
How is it that I can get a reply on a community forum but not via your support??
Hey . Sorry to hear you're waiting on a billing issue. I work at Vercel. If you can tell me your case number, I can check the status for you.
BTW, You can tell who is and isn't a Vercel employee here by the "Vercel Staff" badge next to the username (like mine has next to this reply).
please be more careful with your wording next time to avoid confusing people 
#01NojUWgYBMR6gOB please dont just “check the status” I can see myself that no one has looked at it.
I was able to find your case and confirm that it's assigned to the right team. Unfortunately, I'm not part of the support team and have limited access to the systems they use so I can't solve it myself. But I can flag the issue with the team.
Please do ! Thank you
why is no one assisting with this it’s very simple to have stripe send whatever is required to verify payment
Can you retry it now?
Thank you!! It worked. Can you please have them cancel my 20 dollar extra team member seat (or guide me) I don’t even care about the 20 dollars I am happy to pay it I just needed my account open. I do not have any team members and don’t need it I simply added it to try and trouble shoot payment as suggested online.
Thanks again
It looks like you're currently the only person on your team, so there shouldn't be any extra seat charge going forward. I can't cancel existing invoices, but the support team can help with refunds and credits
Apologies for that, I just wanted to help.. Thank you. I will work to help the community in keeping with this note