Credit ignored on plans

[gabrielsp680-gmailco (GABRYELLZS)]

look at this You are out of credits. Your limit will be reset on June 25th. But I have already paid for the $20 premium plan and I am not using it, I want to see if they will reward me for these days of not using it

[jacobparis]

Closing this thread to keep the conversation in the incident thread

Incident: Some users lost usable credits

Last week, it came to our attention that some users were abusing the subscription system in an attempt to get free tokens. We implemented a fix to prevent this, but it was applied too broadly and in some cases caused legitimate users to not receive their new tokens. If the payment failed while a user was subscribing to v0 Premium, we reset their credits to the free $5 amount. If they successfully purchased again in a short timespan, our system incorrectly would not re-issue the premium credits. …