Hi Vercel Team,
I am caught in an automated support loop and need a human engineer or billing manager to manually intervene. My support tickets regarding a disabled domain keep getting auto-closed with a macro telling me to “resolve this with my bank,” but my bank is not involved.
The Issue:
I recently purchased a domain but made a one-digit typo in my credit card number at checkout. Vercel’s payment gateway erroneously processed and approved this charge, despite the fact that the CVC, Expiration Date, and Billing Zip Code I provided did NOT match the typo’d card number.
Because the system failed to reject this AVS/CVC mismatch, the charge went through to a stranger’s card, resulting in an immediate chargeback on their end and my domain being locked.
The Ask:
I cannot resolve this with my bank because my actual card was never charged. Stripe support has confirmed they cannot touch merchant records without Vercel’s involvement.
Could a community manager please help escalate this to a human in Billing? I need someone to look at the checkout logs, see the CVC/Zip mismatch, void the invalid invoice, and allow me to pay with my actual card so I can reinstate my domain. I am happy to provide the exact card digits, ticket numbers, and Stripe Case ID via DM.
The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.
You can also use v0 to narrow down the possibilities.