Domain renewal failure for sunilbhor.com on Vercel

(edited)

Hey Vercel team,
Escalating here since I’ve had no response for 1+ week via Vercel Help, billing@vercel.com, and ar@vercel.com. My domain sunilbhor.com (purchased Jan 6, 2025) failed to auto-renew despite multiple successful retries from my side. Tried 3 cards, banks confirmed everything’s fine. Dashboard + emails keep saying “payment failed”. This looks like a Vercel/Stripe billing issue, not a card problem. The domain is now in the 30-day redemption period. Requesting urgent help for manual renewal, alternate payment, or billing intervention before the domain is lost. Thanks

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The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

https://vercel.com/docs/projects/domains/troubleshooting

You can also use v0 to narrow down the possibilities.

Vercel Staff

Hi, you should have a reply on your support case now

Vercel Alum

Hey there, ! Just checking in on your domain renewal issue with sunilbhor.com. Have you found a solution, or do you still need assistance? Excited to help!

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