Hey Vercel team,
Escalating here since I’ve had no response for 1+ week via Vercel Help, billing@vercel.com, and ar@vercel.com. My domain sunilbhor.com (purchased Jan 6, 2025) failed to auto-renew despite multiple successful retries from my side. Tried 3 cards, banks confirmed everything’s fine. Dashboard + emails keep saying “payment failed”. This looks like a Vercel/Stripe billing issue, not a card problem. The domain is now in the 30-day redemption period. Requesting urgent help for manual renewal, alternate payment, or billing intervention before the domain is lost. Thanks
The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.
You can also use v0 to narrow down the possibilities.
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Hi, you should have a reply on your support case now
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Hey there, @arsenic-01! Just checking in on your domain renewal issue with sunilbhor.com. Have you found a solution, or do you still need assistance? Excited to help!
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