Email locked after account deletion – cannot recreate account

Help
1

Current behavior

I’m unable to create a Vercel account using an email that was previously associated with a deleted account. When I try to sign up or log in, I receive the error:

“Unauthorized to access the given account”.

Expected behavior

I should be able to create a new Vercel account with that email so I can join a team that invited it.

What happened

I believe the issue happened because of the following sequence:

  1. I originally had a Vercel account with a work email (rick [at] limesharp [dot] net).

  2. I deleted that account.

  3. After that, I added that email as a secondary email to another Vercel account because I thought permissions would work similarly to GitHub where adding an email to your account allows access to resources granted to that email.

  4. Later I realized Vercel permissions are tied to the account identity rather than email aliases.

  5. I removed the email from the other account so I could recreate the original account.

  6. Now I cannot create a new account with that email and always receive the “Unauthorized to access the given account” error.

I already submitted the Account Recovery Form, but I wanted to ask here in case someone from the Vercel team can help release the email.

Project context

The email was invited to a team project, which is why I need to recreate the account with that same email. I can’t work without it.

4

Have you received help for this issue? Because the same thing happened to me

5

If you need help regaining access to your old account, please send an email to registration@vercel.com with a link to this conversation and any additional information you can share about the accounts. That will open a ticket with the team with specialized tools to help with account verification and recovery.

6

I got in contact via registration@vercel.com and It took almost a month, but I got access back. No response from the email, just got access back.

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