Goodwill refund request: $3,759 first-month overage, our bug, now fixed

Hi Vercel team, we're a small UK business. In our first month on Vercel we didn't understand how usage billing worked, and a bug in our own app streamed files through Vercel instead of linking to storage. Our September invoice (RX6HYKFS 0009) came to $3,759.09, almost all Fast Origin Transfer and Blob transfer.

It was our mistake and it's fixed: all files now live on Google Drive and we've set a spend limit. October came to about $131, so September was about 29 times our normal usage.

We've asked politely on support case CSE_01af1NfxOMH9mjQR for a goodwill credit or refund of the September overage. Could someone from the team kindly pass it to billing? We really appreciate any help. Thank you.

It was our mistake and it's fixed: all files now live on Google Drive and we've set a spend limit. October came to about $131, so September was about 29 times our normal usage.