Help! Low on Credits After Recent $20 Recharge

[1745560221-qqcom]

Hey everyone! The day before yesterday, I recharged my account with $20. But today, when I was using it, a message saying “You are running low on credits” popped up in the chat window. I’m really confused.

I checked my balance (see the second pic), and it seems off. The total amount of my Usage Events is only $4, way less than the $20 I recharged. I can’t figure out why this is happening. Has anyone else run into this problem? Any ideas on what’s going on and

how to fix it?

[jacobparis]

Hi, you were affected by this bug

You had the full $20 remaining on your balance when it was reset to $5, so you can expect a credit of $15.00 soon

Closing this thread to keep the conversation in the incident thread

Incident: Some users lost usable credits

Last week, it came to our attention that some users were abusing the subscription system in an attempt to get free tokens. We implemented a fix to prevent this, but it was applied too broadly and in some cases caused legitimate users to not receive their new tokens. If the payment failed while a user was subscribing to v0 Premium, we reset their credits to the free $5 amount. If they successfully purchased again in a short timespan, our system incorrectly would not re-issue the premium credits. …

[jacobparis]

A credit of $20 has been applied to your account

Incident: Some users lost usable credits

We’ve re-issued the missing credits to all affected users plus an additional $5 If you had a $20 balance when it was reset to the free $5 amount (losing $15 worth of credits) you should see a top-up of the full $20 If you had a $10 balance when it was reset to $5, you will see a top-up of $10 These will appear as “purchased credits” and have been extended to 60 days so you will have additional time to use them. There is one additional edge-case where a user can still hit this bug before June…