How to recover Vercel account access after losing 2FA with active CLI session

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Hi Vercel Community & Team,

I am requesting an escalation for Case #01054240 regarding a 2FA reset, which was transferred to the specialized security team on March 23.

Context

  • I lost access to my 2FA authenticator app following a system environment reinstall.
  • Crucial point: I currently maintain full, authenticated access to this Vercel account via the Vercel CLI.
  • This account manages critical enterprise operating system infrastructure, making the restoration of Web Dashboard access an urgent operational priority.

Verification

Since account ownership is firmly established and undisputed via my active CLI session, I am fully prepared to immediately provide any required CLI proofs (e.g., vercel whoami, recent deployment IDs) or billing information to verify my identity and bypass the standard waiting period.

Could a Community Manager please help flag this case to the Account Recovery Team to expedite the reset process?

Thank you for your prompt support.

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If you need help regaining access to your old account, please send an email to registration@vercel.com with a link to this conversation and any additional information you can share about the accounts. That will open a ticket with the team with specialized tools to help with account verification and recovery.

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FINAL NOTICE: Urgent Account Recovery Case 01071256 / 01054240 - Migrating due to SLA Failure

Hi Vercel Team,

This is my final notice regarding the 2FA lockout for the account saafreejsc@gmail.com.

Despite maintaining active CLI access and providing all requested proof 10 days ago, we have received zero constructive response, violating your 24-hour SLA. As an enterprise building a large-scale AI Operating System (Saafree OS), we cannot tolerate infrastructure partners that lack operational reliability.

We are now initiating a full migration of our production environment to AWS Amplify to ensure system stability for our April 30th launch.

If you recover the account within the next 24 hours, we may maintain it as a secondary staging environment. Beyond that, we will proceed with the permanent decommissioning of our assets on your platform.

HoĂ ng Anh Minh Founder, Saafree

Your email from March 30. Today is Apr 9.
”Hello,

Thank you for contacting Vercel! Your requested review for Vercel Registration has been opened and your case number is 01071256.

Our typical review time is 24 hours (1 business day). Duplicate submissions may negatively impact your position in the queue.

If you are unable to login with a new account, your account may have been flagged for additional review during the registration process. To protect against platform abuse, Vercel employs multiple layers of security and verification during the account signup process and depending on our investigation, we may be unable to approve your account or discuss the review further.

Our team will reach out to you with an update from registration@vercel.com. We appreciate your patience!

▲ Vercel Support Team”