Huge Invoices and no current rules before purchasing is described @annguyen1925

Help
1

Hi, Hopefully someone helps me.

I’m asking if someone on the billing team can review these invoices because I genuinely cannot afford to pay them, and my account is now at risk of termination.

My outstanding invoices are:

  • [REDACTED] – $151.77
  • [REDACTED] – $32.69

I previously paid another invoice up to 177 or something around it and only received a partial refund of 38 bucks is what they told me but I’ve never seen that money and its been way past 10 days.

My biggest concern is that I never realized using Vercel could generate charges of this size on top of the Pro subscription or Pro hobby account not sure what its called. From my perspective, there wasn’t a clear warning during signup or purchase that usage based services like Observability Events, Fluid Active CPU, Edge Requests, and other features could result in invoices this large. If I had understood that, I would have disabled those features or changed my usage immediately.

I’m requesting that someone please review my account and consider one or more of the following:

  • Waiving these outstanding invoices as a one time exception.
  • Removing or crediting the unexpected usage charges if possible.
  • Preventing my account from being terminated while this billing issue is under review.

I also want to understand exactly what caused these charges so I can ensure it doesn’t happen again.

I would really appreciate any help from the billing team. Thank you for taking the time to review my situation.

2

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

3

We’ll need to discuss private account information, so it’s best to open a support case at vercel.com/help for this. Just use the chat there to describe what’s wrong. The bot will handle everything it can automatically or help you open a case if extra support is needed.

If you already have an open case, I would be happy to check on the status of it for you.