Are you also having a problem with the $20 subscription? You bought it but can’t use it and it keeps asking you to update it?
Hey, @gabrielsp680-gmailco! Welcome to the Vercel Community.
Sorry to hear you’ve been having issues with our billing. Are you still seeing this?
Yes, I’ve been out of work for 4 days because of this. This problem has literally messed up my whole week. I can’t do anything. Please help me with this. Please fix it. All my clients are charging me for the work I do for them. But what am I going to do if no one solves my problem? Just tell me WHEN YOU HAVE NEWS. I pay not to use it and no one solves my problem.
Hi @gabrielsp680-gmailco, I hear you. But this issue is under investigation by our team and figuring out the remediation. So, you’ll definitely hear back from us. I can’t promise any timeline but rest assured you will get the help.
Hi Gabriel, you were affected by this bug
You had $10.50 remaining on your balance when it was reset to $5, so you can expect a credit of $5.50 soon
Closing this thread to keep the conversation in the incident thread
A credit of $10.50 has been applied to your account