My hobby account showed abuse. After I filed a complaint, I received an email reply saying that my account can now be used normally. However, I have waited for a long time and the problem still exists. What should I do?
Hi @candy79866, welcome to the Vercel Community!
Can you share the email you wrote to our team? This will help me escalate the issue.
Sir, I need help, I am really suffering because I can’t use it
Hi there, thanks for providing additional information. I’ll pass it on to the team. It may still take some time to get back to you as we are approaching weekend.
Does this mean that no one can handle my issue on Saturdays and Sundays? I understand, but based on your experience, can you tell me what the likely cause of this situation is? What process is required to unblock my account or how long does it take to unblock it? I’m very anxious.
Sorry for the confusion. But, there’s a backlog of issues that the team has to go through, so I was just sitting expectations that the review might not be immediate.
From what I can see one of your projects (prj_U7CaFCB83ukhEdN0ViA26JLXXfUL) was flagged for phishing and that’s why the account is in paused state.
I’ve escalated your issue to our team. They might reach unblock the team based on the review or reach out to you for more information about the said project.
Thanks for your response. Based on this [quote=“Anshuman Bhardwaj, post:11, topic:21072, username:anshumanb”]
prj_U7CaFCB83ukhEdN0ViA26JLXXfUL
[/quote]
How can I know which specific project is at fault? I searched but couldn’t find it. I don’t have any phishing or website deployments, so I’m confused.
Hi @candy79866, the project name is v0-wolf-sheep-game. I’d suggest waiting for the Support team’s reply.