⚠️ NEED URGENT HELP: Paid Invoices but Blocked (“Unpaid Invoice” Error

Help
1

Hi @vercel-support and community,

I really need urgent help — my Vercel team account (Tarkle) is completely blocked from V0 access due to an “Unpaid Invoice” error, but all my invoices are marked as paid and my card has been charged multiple times successfully.

Here’s the summary:

  • All invoices show “Paid” with $0 remaining

  • Payments for V0 Seats ($30) and V0 Credits ($25–26) were processed successfully

  • I even tried adding $10 credits again today, it charged successfully, but I’m still locked out

  • Error message: “You have an unpaid invoice. Please pay your invoice to continue.”

This is completely blocking access to V0, and I’ve already opened multiple support cases:

  • #822196

  • #822422

  • #822431

It looks like some kind of payment sync glitch. I’ve attached screenshots and invoice PDFs in my support tickets, but I haven’t received a response yet.

This is extremely urgent — I’ve been working nonstop for days on a product launch and now can’t even access my project due to what seems like a billing system error.

Please help escalate this or refresh my billing status. :folded_hands:

3

Hi @santhiaroo, welcome to the Vercel Community!

I’m sorry that you are facing this issue. Let me escalate it to the correct team. Please don’t open anymore cases in support as it will slow down resolution.

2 Likes
5

Hi @santhiaroo, can you confirm if you’re still facing the issue? Because I see some activity/usage on your account for today.

1 Like
6

@anshumanb 1 hour after this post its was fixed, thanks I close the support ticket already, thank you so much

1 Like
8

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

9

@pawlean and @anshumanb same issue again as last month ⚠️ NEED URGENT HELP: Paid Invoices but Blocked (“Unpaid Invoice” Error - #5 by anshumanb

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11

Hi @santhiaroo, I’m sorry that you are facing this issue.

This issue happens when your payment fails for the first time for some reason and then the next payment goes through.

The quickest solution is to get your invoice refunded from the AI chat on Help and then make the purchase again.

1 Like