Paid AI Gateway Credits purchased-Team missing from account

Help
,
1

Hi Vercel team — I’m experiencing a billing/account access issue where the Team that I paid under is no longer visible in my account, and AI Gateway keys became invalid.
Context / expected behavior

  • AI Gateway uses pre-purchased credits (pay-as-you-go). My understanding is that after purchasing credits, the team is on the paid tier and should keep using purchased credits. (Docs: AI Gateway Pricing)
  • I expect the Team I paid under to remain accessible to my account, and the purchased AI Gateway credits to remain available.
    What happened (timeline; dates are in 2026)
  1. 2026-07-05:
    • Purchased AI Gateway Credits (Qty 20, $20.00) under Team: “xiaoye05’s projects”
    • Receipt total: $20.88 (includes a $0.88 payment processing fee)
    • Receipt number: 2846-1087
    • Invoice number: 75QOB5RD-0001
    • Payment method: card ending 5438
    • Everything worked on the purchase day; I could use paid/higher-tier models and usage was deducted.
  2. 2026-07-06-0707 (approx):
    • AI Gateway started failing: the existing key became invalid.
    • I created a new AI Gateway key in the dashboard, but it still didn’t work.
    • In AI Playground, I got a prompt to upgrade to Pro.
  3. I upgraded to Pro (added payment method), then keys worked again.
    • I reviewed Pro plan benefits and realized I don’t need Pro.
    • I cancelled/downgraded back to Hobby (I did not use any Pro included usage).
      Current issue (blocking)
  • The Team shown on my receipt/invoice (“xiaoye05’s projects”) is NOT visible in my account anymore (not present in the team selector).
  • Because the team is missing, I cannot access/manage the purchased AI Gateway credits and AI Gateway keys properly.
  • This blocks my development/testing.
    Support
  • I already opened a support ticket: 01ACJePetWBE8b71
  1. Please restore my access to the Team “xiaoye05’s projects” (or confirm if it was deleted/ownership changed/merged).
  2. Please ensure the purchased $20 AI Gateway credits are not lost (restore credits to the correct Team, or refund if recovery isn’t possible).
  3. If downgrading/cancelling Pro trial can remove team members and cause a team to disappear from the member’s account view, please confirm what exactly happened to my membership/ownership.
2

It looks like the team was deleted as part of the normal Pro downgrade flow because you already had another Hobby team. A popup would have informed you and explained transferring projects, etc.

Your support case is assigned to the team that can help with your refund request

3 
Thanks for the clarification!
4 
For transparency: I did use a small amount of the AI Gateway credits before the team was deleted (roughly around ~$1, but please use the exact usage from your records).

Could you please refund the remaining unused AI Gateway credits tied to:
- Invoice: 75QOB5RD-0001
- Receipt: 2846-1087
- Paid: July 5, 2026
- Amount: $20.88 (includes $0.88 payment processing fee), card ending 5438
- Team on receipt: “xiaoye05’s projects”
Support case: 01ACJePetWBE8b71

If the $0.88 processing fee is non-refundable, please confirm and proceed with refunding the refundable portion.
5

Update: A few days after successfully downgrading to Hobby, I received another failed charge attempt for Pro. Why is this still happening?I feel the Pro upgrade flow was misleading. There was no clear warning about immediate charges when I upgraded to fix the key issue. I only noticed the potential charge later.
I have now downgraded to Hobby and do not want any Pro charges.
Please void all Pro-related invoices and confirm no further attempts will be made. Thank you.