I recently upgraded my account to the Team Plan (v0) and successfully completed the payment.
In my Settings → Billing page, it correctly shows that I’m on the Team Plan, but my credit balance remains 0, and I’m unable to use any of the paid features.
I suspect this might be a bug triggered by a page refresh during the payment process, since I accidentally refreshed the checkout page right after confirming payment.
The payment has already gone through, but my account doesn’t seem to have received the proper credits or access.
Could you please help me manually verify the payment and restore my Team Plan credits?
Here are a few details that might help:
• Plan: Team Plan (v0)
• Payment status: Completed (confirmed by my payment provider)
• Issue: Credits = 0 despite active plan
• Possible cause: Page refresh during payment flow
Thanks in advance for your help — I’d really appreciate your assistance in resolving this quickly.
Did you know there’s another category dedicated to v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.
Our docs are a great place to start.
We also have a walkthrough to help guide your workflow.
And these recordings can give you a look at v0 features and strategies in action shown by our Community:
Hi, I saw your post only after I posted something which I think may be related - so I am commenting here with a link to mine, hopefully the knowledge that multiple people are affected will get some more attention to this matter:
