Paid monthly subscription but did not receive the credits

Hi. I’m on the V0 Team plan and this is my first month under the new credit-based billing (as it used to be prompt-count based). The $30 credits never appeared after the renewal charge. My invoice came normally and still with +- 3 usd of credits usage on usage history - yet it says i ran out of credits. This is absurd and serious. Can someone from the Vercel team verify the credit allocation for my account?
Happy to provide invoice ID or screenshots if needed. I need it for work. This stuff is getting ridiculous.

Are you also having problems with the subscription? I bought it, but I can't do anything, it's asking me to buy more, even though yesterday I paid for the $20 plan, this new update made what was great worse.

Yes. Exactly the same. My usage history shows i used around 3-5 usd, and despite having 30 usd of credits, i cant send any more messages...

and they don't reply to the email

The same thing is happening to me too!

This is starting to feel like a scam — I added my monthly plan and didn’t get any credits.

I need my money!!

Vercel Staff

It's likely you were affected by this bug. I don't see any payment history in your account so I assume you're using a different one than you're logged in to the community with

Closing this thread to keep the conversation in the incident thread

https://community.vercel.com/t/incident-some-users-lost-usable-credits/11937

Vercel Community

Incident: Some users lost usable credits

Last week, it came to our attention that some users were abusing the subscription system in an attempt to get free tokens. We implemented a fix to prevent...

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