Payment Stuck in Processing and No Resolution

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I have a $15 invoice (#56819338-0015) that’s been stuck in processing for hours. Clicking the payment link doesn’t help because it keeps showing the payment as pending. This is blocking my access to the platform and I can’t use the service I’ve already attempted to pay for.

This isn’t a minor inconvenience. It’s actively affecting my work and there’s been no response or fix. A basic payment flow shouldn’t break like this, and if it does there should be a clear resolution path.

I need this sorted immediately. If the system can’t process or update payments correctly, then at least allow invoice cancellation or retrying instead of locking the user out.

Waiting for a real solution, not automated replies.

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I understand how frustrating this payment processing issue must be, especially when it’s blocking your access to the platform. :folded_hands:

Could you raise a case in Help so our billing experts can support you?

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