Pro plan, team srikant-2025's projects. Invoice FFEMYJK6-0004, Jul 7 – Aug 7 cycle, $546.83.
Pro includes 1,000 GB of Fast Data Transfer. That cycle used 4,264 GB:
| Fast Data Transfer | |
|---|---|
| a set of demo projects (since deleted) | 4,039 GB |
| my actual production site | 224 GB |
So my real usage was 22% of the included allowance, and $0 of on-demand transfer. The entire on-demand charge exists because those projects consumed the allowance four times over. Without them the cycle would have been the $20 platform fee. My three-month average is $216; the current cycle is tracking to $20.
Where I'm stuck. The self-serve refund flow marks Fast Data Transfer ($462.09), Fast Origin Transfer ($45.26), Fluid Active CPU ($19.73) and Fluid Provisioned Memory ($3.81) as Not Refundable — only $32.60 of the invoice can be toggled. The Help Center agent then confirmed in writing that the case form gates on product eligibility and cannot create a support case for usage charges at all, and directed me here.
That means there is no path from a paying Pro customer to a human about an invoice. That's the part I'd most like to understand.
What I've already done: deleted the projects, lowered the spend threshold from the $200 default to $40, moved every remaining project off Elastic build machines.
Two questions
- Has anyone found a working route to a human for a billing matter on Pro, given the case form won't accept usage charges?
- Can anyone suggest what would generate ~4 TB of egress on projects like these? They're deleted, so I can't inspect the traffic myself — I'd genuinely like to know what it was so I can prevent it rather than just react to it.