Hi Vercel team and @amyegan,

I need help routing an existing billing case to the billing team. I don't want to open a duplicate case.

Case ID: 01VKCDSLCPoXwalw (Severity 2, Open) Opened: October 1, 2026 Status: Awaiting response, no human reply yet

Problem I paid the invoice to upgrade the team to Pro on October 1. More than 48 hours later the team is still on the Hobby plan.

When I opened the case, the support AI checked the account and confirmed the Pro invoice payment was processed successfully, while the team plan still shows Hobby. The payment went through; the plan change was never applied.

Current: Hobby plan, payment confirmed Expected: Pro plan active on the team

What I've done

1. Opened the case via the Support Center on Oct 1
2. Followed up in the case on Oct 2
3. Checked Settings > Billing: invoice shows paid, plan shows Hobby

Impact We need Pro for commercial use under the plan terms.

Request Could a staff member route case 01VKCDSLCPoXwalw to the billing team and apply the Pro plan to the team the payment was made for? Happy to provide any verification details privately.

Thanks.