Refund request

Good day V0 team,

Unfortunately V0 doesn't cut it for me with all the bugs and crashes I am experiencing. Today was I'd say a last straw - my card was billed yesterday, but the dashboard is showing that I am on free plan with 0 credits.

My v0 billing page currently shows:

Current Plan: Free Plan
Payment Method: No payment method added
Credit Balance: "There was an error fetching your credit balance"

However, my card/account was charged for v0 usage/credits.

Please investigate the billing scope and either:

refund the charge, and/or
transfer/credit the unused amount to my Vercel platform billing balance if supported.

Your attention to this matter is greatly appreciated.

Screenshot_1

Vercel Staff

I can't see all the billing details myself, but based on the logs it looks like you're on a v0 Team plan or maybe joined with a coupon or sponsorship. Does that sound right? What do you see if you click the team switcher at the top left?

CleanShot 2026-05-20 at 10.32.40@2x

Hi Amy, I'm on team plan, but the dashboard shows that I'm on free and any prompt I give suggests that I upgrade to team plan to get more credits without returning any response.

I have seen similar topics, but none of them were resolved.

As I have mentioned above - this is not something that I am content with, among many other issues, like wasting 30 dollars in credits on trying to resolve the bug, that was actually v0 bug, confirmed in another topic here: https://community.vercel.com/t/issues-with-v0-previews/38627/33

Vercel Community

Connect, learn, share projects, and get community support

Since I can't cancel my teams plan while it shows me that I'm on free, kiny cancel same for me and refund accordingly.

Oh, and to answer your screenshot - that part doesn't load at all, it seems to be constantly trying to fetch the team, but to no avail.

I an the only person on the team, btw

Vercel Staff

I don't have access to make changes to plans or billing for anyone else (it's a security thing)

If you go to vercel.com/help and explain that you have a a billing issue, then you'll be able to open a ticket to get this sorted

This topic is closed. It no longer accepts new replies.

Good day V0 team,

My v0 billing page currently shows:

Current Plan: Free Plan
Payment Method: No payment method added
Credit Balance: "There was an error fetching your credit balance"

However, my card/account was charged for v0 usage/credits.

Please investigate the billing scope and either:

refund the charge, and/or
transfer/credit the unused amount to my Vercel platform billing balance if supported.

Your attention to this matter is greatly appreciated.

Screenshot_1

Vercel Staff

CleanShot 2026-05-20 at 10.32.40@2x

Hi Amy, I'm on team plan, but the dashboard shows that I'm on free and any prompt I give suggests that I upgrade to team plan to get more credits without returning any response.

I have seen similar topics, but none of them were resolved.

Vercel Community

Connect, learn, share projects, and get community support

Since I can't cancel my teams plan while it shows me that I'm on free, kiny cancel same for me and refund accordingly.

Oh, and to answer your screenshot - that part doesn't load at all, it seems to be constantly trying to fetch the team, but to no avail.

I an the only person on the team, btw

Vercel Staff

I don't have access to make changes to plans or billing for anyone else (it's a security thing)

If you go to vercel.com/help and explain that you have a a billing issue, then you'll be able to open a ticket to get this sorted

This topic is closed. It no longer accepts new replies.