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system The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points. https://vercel.com/docs/domains/troubleshooting
Jjuunnii98 4598 I also tried the account recovery form but it errors out repeatedly — is there another way to reach a human?
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: 1. Go to vercel.com/login 2. Choose to sign in using the email + one-time password (OTP) option. 3. Select Use another sign-in method 4. Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account 5. Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access. If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. **Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future.** There's no need to open an additional case if you already have one open. Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.
Amy Egan Hey @zimeng9292-7819. I hope you've already gotten back into your original account by now. But please let me know your case number if you still need help with this
Amy Egan Hi @steamamm157-2085. I believe there would be a processing error if you tried to open a case via email. Did you open a support case opened through the account recovery page? https://vercel.com/accountrecovery
Amy Egan It looks like the support team sent you an update. If you're still not able to sign in, please reply to share any extra info they requested and let them know that manual ownership verification is needed 
amm157 i haven't received any update i know of, yes i still have the same problem and i get the same stuff when i try to log in to that account. this is the google account i use to login: amir.m.mahdiyeh@gmail.com this is my GitHub account : https://github.com/amir-m-mahdiyeh support case doesn't work for me and gives me this error exactly like before: "We had an issue processing your appeal. Try again later."
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: 1. Go to vercel.com/login 2. Choose to sign in using the email + one-time password (OTP) option. 3. Select Use another sign-in method 4. Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account 5. Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access. If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. **Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future.** There's no need to open an additional case if you already have one open. Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.
Amy Egan Hey there! Thanks for sharing the case number and for NOT posting your email. I found your case and confirmed it's assigned to the right team. It looks like the case was opened just a few hours ago, so escalation doesn't seem to be necessary here. Someone from the support team will reply soon
Amy Egan It sounds like a metadata issue. Make sure the use info on the commits matches your GitHub account info https://community.vercel.com/t/preview-deployments-stuck-in-unknown-blocked-state-before-build-starts/47000#post_3
Yolanda Update — the issue persists, and I've ruled out several possible causes: Confirmed the latest commit (1cffac8) reached GitHub successfully on main (git log --oneline origin/main confirms it). Fully disconnected and reconnected the Git repository integration in Project Settings → Git (wingroupinversiones/plataforma-bim → plataforma-bim-49hl) — reconnection succeeded ("Connected just now"), all events (deployment_status, repository_dispatch) are enabled. Pushed a fresh empty test commit (git commit --allow-empty -m "trigger deploy test") specifically to trigger a new deployment after reconnecting. Result: no new deployment appears at all in the Deployments list — not Building, not Error, not even a failed attempt. It's as if the push event never reaches Vercel. Ruled out billing/account issues: no payment problems, no restrictions visible under Account → Billing or Account → Overview. The GitHub App installation for Vercel shows the repository correctly authorized under "Repository access." This has now been going on for over 24 hours across multiple commits. Since I'm on the Hobby plan I don't have access to a support ticket — has anyone on staff seen this specific pattern (repo connected + authorized, but zero deployment activity on push)? Happy to provide the project ID or any other diagnostic info that would help.
