Anyone else facing this issue where the payment for the renewal just doesn't go through? I use the same card for my other subscriptions but for some reason on vercel it does not work. I am trying at it for weeks closing to a month, but nothing is working. I've added the card via Link where I have setup this card, and for other subscriptions too.
Just hitting a brick wall, and the support is yet to get back.
Super annoying
The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.
It looks like the payment is being declined by your bank. As a quick workaround, is there a different payment method you can try?
were you able to renew the domain?
Facing the same issue: https://community.vercel.com/t/domain-renewal-payment-failing/48979. Still waiting for the team to respond.
Hey Amy, Yes I got my domain renewed. Thanks!
The Vercel team did not reply back after around 1-2 weeks so I checked who is the actual registrar behind my domain , while vercel was a reseller. Once I confirmed the registrar I sent a mail to their shared email for reporting my issue directly.
Sending them my issue that my payment was failing and my support ticket was unanswered help speed things up. No harm done on any side, it just bumped my ticket up. Vercel said that the ticket went to the wrong inbox, though I sent the mail via their support agent so I don't know if there was anything I could do.
You can run the command whois and get the info.
I only did this as my ticket was unanswered for a quite a long time, and I could have lost my domain.
Here is all what I did before sending mail to the registrar
ar@vercel.comAfter being unanswered I asked Claude to help me out and it shared the above steps to contact the registrar, which resolved my issue in few days