Hello Pauline, My account has been paused even though the payment has been completed. Here are the details: Case Number: #01156733 Payment Status: Paid in full Issue: Account is still paused despite payment We’ve already contacted support but have not received a resolution yet. Please escalate…

Hi, Thank you for the update. Since my production websites were still offline and I had not received a resolution after more than 24 hours, I proceeded with the “Reactivate Pro” option in order to restore service. However, this resulted in me being charged another $20 even though I had already pa…

Hi @ritaosborne861-7097 , thanks for providing this context. I’m glad you got your website up. You can use the Help to ask for a self serve refund by selecting the previous invoice. It should automatically refund the amount. Ensure you explicit convey the intent for refund to our AI agent. Let me k…

Request to unpause account

Help

anshumanb (Anshuman Bhardwaj) May 8, 2026, 5:23am 2

Hi @ritaosborne861-7097, you did the right thing by opening a support case. I can see it’s in the right queue, out support team will help you as soon as they can. We appreciate your patience.

Topic		Replies	Views
Account Still Suspended After Paying Outstanding Pro Invoice Help account	0	26	May 8, 2026
Account Paused Help account	0	30	May 23, 2026
"Account Suspended Despite Payment – Case #00548628 Help v0	3	106	June 11, 2025
Request to unpause Hobby plan account Help account	0	15	June 4, 2026
Paid Pro Account Suspended Even After Invoice Payment Help account	0	17	May 13, 2026

Request to unpause account

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