Hi Vercel Support,
On April 4, I upgraded my account to Pro successfully. Then on April 6, I noticed my account had been paused. After checking, I saw there was an unpaid invoice, likely because my card was not charged immediately during the upgrade process.
I paid the invoice immediately once I noticed it, but my account is still suspended.
On my dashboard, I now see the alert:
“Your account has been suspended. Would you like to reactivate your subscription?”
However, when I click the “Reactivate Pro” button, it takes me to a payment page asking me to pay another $20 for Pro again, which appears like I would be charged twice even though I already paid the outstanding invoice.
I have already opened a support case over 24 hours ago and also created a topic in the community forum, but I have not received any response yet and my account is still paused.
Can someone please assist me with reactivating my account without being charged again? Case number: #01156733
Thank you.
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