Same debit card I've always paid Vercel with is now "declined": 3D Secure approved by my bank, team going overdue

Same debit card I've always paid Vercel with is now "declined": 3D Secure approved by my bank, team going overdue - Help - Vercel Community

Hi,

I can't pay my Pro team's November invoice (D2A91656-0009, $36.60, team fracabus-projects).

The card is the same one I've always used. It's the default payment method on the team, a Mastercard debit, and it paid my previous Vercel invoices without problems, including September (D2A91656-0007) and October (D2A91656-0008). Nothing has changed on the card or my bank account, and it has sufficient funds.

What happens since Nov 10

When I pay from Settings → Billing → Pay Overdue Invoice or from the Stripe invoice page, my bank sends the 3D Secure request and I approve it in my banking app. Then Vercel shows "Your card was declined".
I keep receiving "Payment failed" and "3DS complete transaction" emails.
I also tried my second card (prepaid Mastercard), with the same result.

So the issuer authenticates and approves, but the payment still fails on the Vercel/Stripe side.

Support

Vercel Agent on the Help page tells me declines come from the issuer and didn't open a billing case, even though I explicitly asked for a human.

This looks like the same issue reported here, which the billing team eventually solved:

The team hosts a service with active paying users, so a suspension would be really damaging.

could you please route this to the billing team? I'm happy to share details privately.

Thanks!

Vercel Staff

Hi . From what I can see in the logs, it looks like the payment was attempted multiple times and failed each time. If you have another payment method that you can try, that might solve it. Make sure the payment method is one the accepted options.

Otherwise, we'll need some help from the billing specialists to get this sorted. Try telling the support agent "I need to open a case for human support with an invoice issue", insist on opening a ticket, and let me know if you're still unable to create it.