Hi Vercel team,

On Nov 9, 2026, Speed Insights was accidentally enabled on 7 projects in my Pro team (darcia2024s-projects). I noticed the add-on cost and disabled it on all 7 projects within minutes. Zero Speed Insights events were recorded.

This generated 7 separate Speed Insights Plus invoices of $9.67 each:

• CRXZY36S-0004 to CRXZY36S-0007: cancelled successfully through the self-serve form on vercel.com/help (thank you!)
• CRXZY36S-0008, CRXZY36S-0009, CRXZY36S-0010: rejected with "Refund exceeds automatic refund limit"

These 3 remaining invoices ($29.01 total) are still unpaid/open. I asked the support agent to open a billing case for a human to review, but it replied that a billing case cannot be opened because the automatic limit was reached.

To be clear, I'm happy to keep paying for my $20/month Pro subscription. I only want the 3 accidental add-on invoices voided, since the add-on was active for just a few minutes with zero usage, and the first 4 identical invoices were already approved for cancellation.

Could someone from the Vercel billing team take a look, or tell me the right way to reach a human for this?

Thanks a lot!