Hello,

I’m looking for assistance from Vercel Staff regarding an existing support case: #01IsKVMxlarr8TTq.

During signup I selected a Pro Trial, but the signup process was interrupted. The Vercel Agent later confirmed that my one-time Pro Trial remained unused and available on my account.

I followed the Agent’s instructions to create a new team to activate the trial, but Vercel instead asks me to pay $20 immediately.

I opened the support case on September 3. It is still marked Open / Awaiting response and has not been updated since September 3.

Could a Vercel Staff member please check the status of Case #01IsKVMxlarr8TTq and route it to the appropriate team?

I’m not asking the community to resolve any account or billing details publicly. I only need help getting the existing support case reviewed.

Thank you.