Team Plan Active but Monthly Credits Were Not Provisioned ($0 / $30)

Help
1

Hello,

I purchased a v0 Team Seat on May 28, 2026.

The subscription is active and renews on June 28, 2026.

My account is:

  • Team Owner

  • v0 Builder

However, the monthly credits were never provisioned.

Billing shows:

  • Monthly Credits: $0.00 / $30.00

  • Gifted Credits: $0.00

Because of this, I cannot use my paid v0 subscription.

I already opened support ticket:
#01qqyHQmh198vRzB

and have not received a response for almost 2 days.

Could someone please review this issue?

Thank you.

2026-05-31_01-07-06
2026-05-31_01-07-061780×910 88.7 KB

2

While a member of our team prepares to jump in, you might find your answer even faster in our community resources.

3

The subscription became active on May 28 and renews on June 28, but the included monthly credits have never been provisioned.

As a result, I am losing paid subscription time while being unable to use the credits included with the plan.

Could this issue please be escalated? If the resolution takes longer, will there be any compensation for the lost subscription time?