Hello,

I need help reviewing an unexpected Pro subscription charge for my team, Hamark.

I started a free Pro trial and understood that my account would return to the free plan afterward. I did not intend to continue with a paid subscription.

A $20 invoice was issued on October 19, 2026. It remains unpaid with the status “Retrying Payment.”

I have tried to downgrade to Hobby and remove my saved card, but both actions are blocked by the overdue invoice. The support assistant says I must pay before requesting a refund, and the refund form shows “Refund request cancelled.”

Could a Vercel staff member review this situation or direct me to a channel where I can formally dispute the invoice?

I am requesting cancellation of the disputed invoice, cancellation of the Pro subscription, and assistance returning to Hobby and removing my saved payment method. I also want to prevent further renewals while this is being reviewed.

Thank you.