I am submitting feedback regarding an issue with the billing workflow on my account:

1. Accidental Upgrade & Cancellation: I accidentally initiated an upgrade to the Pro plan in September and immediately reverted to the Hobby plan.
2. Persistent Open Invoice: The system generated an initial subscription invoice that failed to process. Even though my team is on the Hobby plan and Pro features were not used, the invoice remains listed as open.
3. Restricted Actions: I cannot remove my payment method from billing settings because of the outstanding balance requirement. The self-service cancellation/refund form does not display the open invoice for selection. Starting a new Pro plan requires settling the past invoice first.

Requested Feedback / Improvement:

There should be a straightforward self-service path for users to void or dispute unfulfilled/failed initial subscription invoices when returning to Hobby, and to remove saved payment methods once on the Hobby tier.