I can no longer access my existing Vercel account because I lost access to the authenticator containing my 2FA codes.
I have already completed the official account recovery form for lost 2FA:
I urgently need access because the account contains active production projects and deployments for my business and customers.
Could someone from Vercel Support please review my recovery request and help restore access to my account as soon as possible?
I can provide account ownership information, billing details, project names, domains, recent deployment information, or any other verification privately. I will not share sensitive account information publicly.
mail: atakan@webweter.nl (github and google connected)
Hey there, huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board.
In the meantime, mind sharing your case number with me?
Thanks so much.
Hello alli, just reading your response is a breath of fresh air. i have over 10 projects locked behind my vercel also. i have my username/pass pair but no 2FA. I’m locked out and all my projects have run behind deadline in production. this is horrendous. my case number (I think. i got this at the bottom of the email response from my 2FA recovery/removal form) is: thread::mogoMdIrJx2udb8a75qFUUE::
email is ivan@mbakop.com I really need the 2FA disabled thtat’s it. no need to change anything else. It’s so urgent. (Also github and google connected)
One offer in case it helps the verification team move faster: I control the DNS for domains on this account, so I can publish a TXT record with any string they specify, on request. That’s proof of control rather than proof of knowledge, which may be quicker to clear than the details I already submitted on the recovery form.
Day 8, and client production deployments are blocked on this account. Grateful for any push.
Hey @dev-7092 We just shipped a new 2FA recovery option that’s much faster. If your account is eligible, you can use this method for an instant unlock: New 2FA recovery option
Hi dear Alli, thanks for this but… this is no different. i logged in with both OTP and then Github and still it’s hard blocking requiring the 2FA which is what i don’t have access to. please help. am I not using this correctly?