Hey there, huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. In the meantime, mind sharing your case number with me? Thanks so much.

Hello alli, just reading your response is a breath of fresh air. i have over 10 projects locked behind my vercel also. i have my username/pass pair but no 2FA. I'm locked out and all my projects have run behind deadline in production. this is horrendous. my case number (I think. i got this at the bottom of the email response from my 2FA recovery/removal form) is: thread::mogoMdIrJx2udb8a75qFUUE:: email is [redacted] I really need the 2FA disabled thtat's it. no need to change anything else. It's so urgent. (Also github and google connected)

Thank you! I am escalating the case with this case number internally.

Thanks @alli — appreciate you escalating it.

One offer in case it helps the verification team move faster: I control the DNS for domains on this account, so I can publish a TXT record with any string they specify, on request. That's proof of control rather than proof of knowledge, which may be quicker to clear than the details I already submitted on the recovery form.

Day 8, and client production deployments are blocked on this account. Grateful for any push.

Hey @dev-7092 We just shipped a new 2FA recovery option that’s much faster. If your account is eligible, you can use this method for an instant unlock: https://community.vercel.com/t/new-2fa-recovery-option/46627

Vercel Community

New 2FA recovery option

We understand that being locked out of your account is frustrating, so today we shipped a better recovery option. If your account is eligible, you can use...

Hi dear Alli, thanks for this but.... this is no different. i logged in with both OTP and then Github and still it's hard blocking requiring the 2FA which is what i don't have access to. please help. am I not using this correctly?

Alli? please?

@sonofalli - I have not heard anything back from anyone. this is disconcerting. I lost one client yesterday because he felt i was making up stories and was full of excuses. the truth is i believe they themselves lost the bigger client they were serving becuase this project is locked up. i have 3 updates in code that i cannot push because my account is not allowing me to get back in. PLEASE verify. I own the account. [redacted account details] this is now literally terminal for my business. please please. I filled out www.vercel.com/accountrecovery TWICE with nothing more than the email i received afterwards asking me to respond to it. which i did already. still nothing. This is now closing in on 2 weeks. this is literally criminal or at best, negligent. And no i wasn't given a case number after filling out the form. pls use the info above to retrieve my account...

Please help!

Hey Dev,

Thank you for bumping again and apologies for the delay. I am working with the team to escalate again.

@dev-7092 it looks like the support team asked for more info last week. If you're still unable to log in, please give them the missing details so they can complete their ownership verification and help you sign in again

Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

1. Go to vercel.com/login
2. Choose to sign in using the email + one-time password (OTP) option.
3. Select Use another sign-in method
4. Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
5. Follow the remaining prompts to complete the recovery process

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There's no need to open an additional case if you already have one open.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

Closing this topic as it looks like both @info-55420456 and @dev-7092 have regained access to their original accounts. Please follow up with your support cases if you still have any trouble logging in