(edited)
I canceled my subscription and I’m no longer using your service, but I was charged again. The receipts number are #2004-7872 #2628-5369
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I canceled my subscription and I’m no longer using your service, but I was charged again. The receipts number are #2004-7872 #2628-5369
Hi there, sorry that you are facing this issue. You can open a Billing support case from https://vercel.com/help to get your refund.
If you've already opened a case, rest assured our support team will help you as soon as they get to the ticket.
Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.
You still appear to have an active Vercel Pro subscription in the account you're logged into this forum with (created 1 month ago), though if you've canceled very recently it can take a little while to update
If cancellation failed somehow you can try again, but in either case you can go to https://vercel.com/help and request a refund there. Since the invoice is so fresh, the bot should allow you to select the invoice and get the refund immediately
