V0.dev Premium Plan problem

I'm writing to report a serious issue regarding my recent subscription to the v0.dev Premium Plan for $20.

Immediately after the payment, I attempted to use the chat feature on v0.dev. Instead, I was prompted with a message saying: "Buy More Credits – Adding additional credits allows you to pay for v0 usage beyond your monthly credit limit. Additional credits expire 1 year after purchase."

This makes no sense, as I haven’t used any credits yet — in fact, I literally just upgraded my account. I feel like I’ve been charged without receiving what was promised in the Premium Plan. This is very frustrating, and it feels like I was charged $20 for nothing.

Please clarify the following:

Why am I being asked to buy more credits despite having just activated the Premium Plan?
Why is there no access to the promised credit usage?
If this cannot be resolved quickly, I kindly request a full refund, as I haven't used any service yet, and you can cheek it.

I hope to hear from you as soon as possible. This issue is urgent and deeply disappointing.

I seem to have the same problem. I activated Premium using the redemption code on April 22, but on May 22, it directly prompted me that the Credit Balance was 0. In fact, I haven't started using it this month, and I even opened V0 for the first time on May 22. If you have an answer, please reply to me, thank you.

Hi, you were both affected by this bug

You had $19/20 (respectively) remaining on your balances when it was reset to $5, so you can expect a credit of about $15 soon

Closing this thread to keep the conversation in the incident thread

https://community.vercel.com/t/incident-some-users-lost-usable-credits/11937