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Hello,

I'm experiencing an issue with my account regarding purchased credits.

Before my Premium plan expired, I had already purchased additional credits (around $11 USD). However, now that my subscription is no longer active, I'm unable to use those credits, even though they were paid separately.

This is currently blocking important work for a client project. The investment (both the credits and the project itself) was made with the expectation that these purchased credits would remain usable regardless of subscription status.

At the moment, the client does not plan to renew the Premium plan, since it's not needed long-term. We only need to complete a specific adjustment in the project using the credits that are already available in the account.

Could you please:

1. Confirm whether purchased credits are expected to work without an active subscription, and

2. If this is a restriction, help enable or unlock access to the credits already paid for?

This situation is time-sensitive as it directly impacts a client deliverable.

I appreciate your help in resolving this as soon as possible.

Thank you.