v0 is funded but it says I'm out of credits even after purchasing a team plan

[finclusionai-3231 (finclusion)]

I need to know why I can’t use credits purchased in my team plan

[system]

Did you know there’s another category dedicated to v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.

Our docs are a great place to start.

What is v0? | v0 Docs

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https://community.vercel.com/tags/c/events/42/v0

[anshumanb (Anshuman Bhardwaj)]

Hi @finclusionai-3231, welcome to the Vercel Community!

I’m sorry you’re facing this issue, could you share your team slug/URL from settings by using the following link:

Also, without sharing sensitive information, when did you make the upgrade to the Team plan?

[anshumanb (Anshuman Bhardwaj)]

Hi @ktarq37-5274, welcome to the Vercel Community!

Could you also share the team ID and other details I asked above?

[anshumanb (Anshuman Bhardwaj)]

Hi @ktarq37-5274, thanks for sharing this. Are you talking about the $34 of Gifted Credits here? I don’t have the full context, could you share where did you redeem them from?

[finclusionai-3231 (finclusion)]

The payment was made yesterday, upgrade team has been on for 3 months now but it must have ended because of insufficient funds.

[anshumanb (Anshuman Bhardwaj)]

Hi @finclusionai-3231, as I understand your issue is that you had purchased the $17.21 while you were on a paid plan and you are unable to use them on the v0 Free plan?

If so, this is the expected behavior on our side to prevent abuse: you need to be on a paid v0 plan to use the purchased credits. If you don’t want to upgrade to a v0 paid plan, you can also request a refund for the purchased credits from Help.

[finclusionai-3231 (finclusion)]

1. I purchased $20 when I ran out of credits. What abuse are you preventing asides interrupting my deliverable for the day? v0 shouldn’t be restricting accounts from credits they paid for, THAT IS ABUSE.

[finclusionai-3231 (finclusion)]

2. It is not a free plan if I paid $20 to get credits so please enable my acount so i can get back to work

[anshumanb (Anshuman Bhardwaj)]

As I shared previously,

You need to be on a paid v0 plan (Premium, Team, or Enterprise) to use the purchased credits. If you don’t want to upgrade to a v0 paid plan, you can also request a refund for the purchased credits from Help.