v0 Premium downgraded to Free

v0 Premium downgraded to Free at renewal with no apparent payment failure — billing cases #01lS8tqCLCSUtmNn and #01qD2a6NOzorpmNB unanswered

Hi Vercel team,

Posting here because I have two open billing cases that have gone unanswered for several days, while my paid v0 plan has been removed.

What happened:

I had an active v0 Premium subscription ($20/month).
Around my renewal date on September 7, 2026, the subscription was downgraded to Free without any action or notice from me.
I have no evidence that a renewal payment was attempted or failed. I received no failed-payment notice or dunning email.
The Mastercard on file successfully paid for v0 Premium in August 2026 and was also charged successfully by Upstash on September 1, so the payment method is active and working.
vercel.com still shows my personal plan as Premium, while my projects now appear under an automatically created “fqc’s projects” Hobby team. I did not create this team, and my projects were moved there automatically.
Billing cases #01lS8tqCLCSUtmNn and #01qD2a6NOzorpmNB remain open without a response.

Vercel’s current documentation still describes Premium as a plan for existing users while it is being sunsetted. Since my subscription disappeared around renewal without any notice or visible payment failure, I would like to understand exactly what happened.

What I am asking for:

Restore my Premium subscription, or provide a written explanation of why the September 7 renewal was not processed.
If Premium can no longer technically be restored, migrate me to Plus at my previous $20/month rate or provide equivalent credits.
Confirm that any existing credit balance and entitlements on my account will be preserved.
Confirm whether a renewal charge was attempted on or around September 7 and, if so, provide the payment status or decline reason.

I can provide invoices, card statements, and screenshots of the billing pages privately.

I would really appreciate a human review, especially given that both billing cases have been unanswered for several days.

Thank you.

Would you be able to help check the status of the mentioned cases, please? Cheers

I checked the payment logs and found this error message on the most recent transaction:

Payment declined: Tell the customer to try a different payment method, or they can contact their issuing bank for more information.

That's all the detail I'm able to see. The billing team may be able to see more info when they investigate your case. Your bank should be able to provide details about why payment was declined.

Thanks for looking into it, however, I believe that's inaccurate because I was charged the monthly fee (I have the credits, though I can't use them), and my Upstash was also successfully charged on the same card. Support doesn't reply to any of the tickets.