v0 prompts for upgrade despite having purchased credits

(edited)

Hello Team,

Problem

When I try to use v0, it says that I don’t have enough credits and prompts me to upgrade. However, I currently have $23 in purchased credits on my account.

Current Behavior

Attempting to use v0 results in an "insufficient credits" prompt.
Account balance shows $23 in purchased credits.

Please could you look into this issue and help resolve it?

Thank you

38451

Vercel Staff

If you cancel your subscription and return to free tier, you can only use the free $5 allowance and limited daily messages. You need an active v0 subscription for unlimited messages and access to on-demand credits

I didn't subscribe or cancel any plan the credit was gifted to me by one of v0 team for a feedback I added the images for context

39522

39521

Hey! To help debug your v0 project, could you share your v0 chat link? It looks like https://v0.app/chat/... — you can copy it from your browser's address bar while in the chat.

You'll also need to unlist the chat so our team can view it — here's how: https://v0.app/docs/sharing

This helps the team reproduce what you're seeing much faster. Thanks!

This topic is closed. It no longer accepts new replies.