I upgraded to the v0 Team plan today, but my account is still showing as Free.
GH1UXADF-001$30.00v0 Team planThe payment was successful and shows as “Paid” on my invoice, but my plan hasn’t updated. I’ve tried logging out and in and refreshing the page, but it’s still showing Free.
Could someone please help me resolve this sync issue?
Thanks!
Same issue.
The exact same issue here! I’m in the middle of building a web page. How do we actually get help, or is this just a place we can gripe about it?
Hey everyone, firstly thank you for upgrading and raising this.
There was an unexpected issue with one of our billing systems involved in processing the transaction, so some subscriptions were not completed successfully.
The team is aware and are working through the cases that were affected. Can you confirm if your plans have updated now?
Hey @guillaumeberry @conwatcher-9154, I’ve replied in the other posts you replied to, thanks!
@intradayprivate-9686 update, I’ve had confirmation this has been refunded - apologies for the friction here!
The same issue occured today on my account as well @mayven . Could you please investigate? Thank you in advance (Invoice ID: QX7VLE63-0001 ).
Hi @lassewrobel-5519, I’ll pass this onto the team to investigate.
@lassewrobel-5519 can you tell us more about what you’re seeing?
A post was merged into an existing topic: Why v0 referral credits are not appearing after a successful referral
Sure, in the vercel.ai admin center>team settings>/billing V0 is displayed as “teams active, renews April 13”. admin center>team settings>/invoices shows successful purchase. Once pressing “manage”, V0 opens, but shows “free plan”. No name or value next to the V0 logo (previously there was some).
Vercel admin center invoices
Vercel admin center billing
V0 billing section
V0
Issue flow: initial subscription purchase was successful, V0 team plan worked for about 30 minutes, then the team name and URL were changed in vercel.ai admin center, then V0 showed “free” again. Also, old chats are gone and now no chats are loading. I hope this helps debugging
Hi @lassewrobel-5519, I can see that your v0 Team plan was activated correctly. But, when you got to v0.app you are not able to select your team from the account switcher at top? If you see your team name in the switcher try selecting that.
Let me forward this to our team.
Thank you, I can not select any team from V0 interface. Therefore, I can not change between “personal” or “team”.
I have got my Refund
Thank you
Thanks for your patience while we dug into this!
I still can not switch (no option next to logo) between my personal and the payed “teams” V0 account. Therefore, issue still persists on my side.
same with me.
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