Hi Vercel team,

I am currently on the Hobby plan and recently hit the usage limit for my Vercel Blob store (access is scheduled to resume on Nov 18, 2026). I am trying to get temporary access to my store just to download and export my files so I can migrate my storage elsewhere.

When I reached out to the Vercel AI Agent via the help chat, it explicitly offered me a "one-time courtesy unblock" to lift the block for 30 days and provided an "Unblock My Account" button to do so.

However, when I clicked it, the button did not work and returned this error: This endpoint only works for teams that are currently soft-blocked.

After that, the bot attempted to automatically open a support case for me, but it failed again because Hobby plans are restricted from submitting direct tickets for Vercel Blob. The bot then basically admitted it made a mistake offering the unblock button for Blob storage, leaving me completely stuck in a loop.

I am unable to export my data, and I don't think it's fair that I have to pay a non-refundable $20 Pro upgrade fee just to download my own files, especially after your official support system already offered me a 30-day unblock window.

Could a staff member please honor the bot's offer and manually grant me temporary access? I just need enough time to run vercel blob list and vercel blob get via the CLI to retrieve my images.

Thank you for your help!